Organisational Reviews

How well is your organisation working? Are you efficient and effective? Do you measure the right things to help you know?  Are you focussed on outcomes not merely on outputs?  I am experienced in assessing the performance and governance of not-for-profit bodies, identifying their strengths and weaknesses and helping them to deliver what really matters. I have considerable experience in using the Standards of Good Regulation to hold a mirror up to regulatory bodies and assists with improving governance and board effectiveness and strategic planning.

Mentoring

If you are new to a management role or needing support with a complex organisational problem I may be able to help you. My approach to working with people is based on confidentiality and trust. I will help you to analyse the problem, to understand the other people involved and will guide you to find your own solution and to implement it. My aim is to enable you to be better at what you do, not to tell you how to do it. Contact me in confidence if you’d like to discuss mentoring.

Change Management

Effective organisations are constantly changing but sometimes there are big changes which need a project management approach. My focus is on the people; what do they think, how do they feel, how will they be affected? Managing change in an organisation is not only a matter of logic models, flow charts and business plans, it is about social change, about culture and about communication. I work alongside organisational leaders to provide a check and balance on their plans to help you achieve the changes you desire.

Webinars & conferences

I have more than thirty years of experience of conference presentations and smaller group workshops. I am as comfortable with an international conference of a thousand people as I am with ten people learning together. I avoid jargon and aim for clarity of message. I will work with you in advance so that I understand the audience and the outcome you are looking for. Have a look at the Talking & Writing section of this website to see the range of my interests and style.

What they say

“Harry has a rare combination of insight, strategic thinking and interpersonal skills”

— Baroness Pitkeathley OBE, chair Professional Standards Authority

“I’ve worked with a few experts in the past. Many of them are helpful and good to work with. None of them, though, have been so gracious, generous and supportive – in a human sense – of all of the various groups and individuals involved in the work. It has been a great honour to work with you, and I hope to have the good fortune to stay connected.”

— Mark MacKinnon, British Colombia Ministry of Health, 2020

“Harry, we have a lot of clever people around but there is one person who is simply wiser than the rest, someone who has a little look in a meeting which says we are about to learn something and then you nail it. Harry, you have been an absolutely sensational trustee, a brilliant friend, colleague and trusted advisor to this charity. Thank you.”

— Tim Davie CBE, chair, Comic Relief 2013-2019

“Harry, previously the CEO of the Professional Standards Authority out of the UK, is a recognized expert and well known thought-leader in regulation. His methodology, Right-touch regulation strives to assure that the level of regulation is proportionate to the level of risk to the public. On most days, we hear about his great work!”

— Julian Cardarelli, CEO, Thentia Global Systems Inc. 2019

“Harry's performance review provided not only a measurement against standards but also showed how things could improve. An excellent and constructive process done by a decent and professional person.”

— Irwin Fefergrad, CEO & Registrar, Royal College of Dental Surgeons of Ontario, 2013

“Thank you very much indeed for facilitating the workshop for the Engaging with Quality teams last week. The feedback was tremendous – people got a great deal out of the work they did with you and in their teams and obviously felt safe in your experience hands”

— Jocelyn Cornwell, Senior Associate, The Health Foundation 2005

“Thank The Lord for Harry Cayton!”

— Judy Beard, Director of Fundraising and Communications, Macmillan Cancer Relief, 2003

“The day will make a big difference to the way our different organisations communicate – you conducted the day in such a brilliant and controlled manner you made the outcome what it was”

— The Dowager Duchess of Bedford, Chairman, Tavistock Trust for Aphasia, 2004

'I watched your presentation and wanted to say it is wonderful! I found you to be engaging – you seemed to enjoy yourself. It is a presentation that invites the listener in, even if you don’t understand regulation. Not an easy feat.’

— Theresa McCurry, Chief Executive Officer, Applied Science Technologists and Technicians of British Columbia, 2021

‘I thought your report would be dull but it’s a page turner. You are the Stephen King of report writing.’

— Bencher, Law Society of British Columbia 2021

‘The report is excellent – succinct, insightful, expert and extremely well-written, as we expected it would be.’

— Lise Betteridge, CEO, OCSWSSW. 2022

'Your anticipated contribution to Saudi Vision 2030 is fundamental to us particularly within the context of G20 countries as RTR gains momentum in global implementation.’

— Professor Mustafa Bodrick, Saudi Commission for Health  Specialties, 2023.